Service Update Page

General Update

We’re excited to share that our U.S. ecommerce operations have officially moved to the United States! This transition allows us to eliminate import duties at checkout, reduce shipping fees, and allow for domestic returns—making your shopping experience even smoother.

Here’s what you can now enjoy:

  • Duty-free shopping
  • Shipping from $9.95
  • Domestic returns
  • Free exchanges - coming soon

Please bear with us as we finalise the setup and please pardon any technical imperfections. If you encounter any issues with the website, products, or services, please don’t hesitate to reach out to our support team at info@chintiandparker.com.

Customer Service Update

Our Customer Care team is based in the United Kingdom and is available during the following hours:

Monday to Thursday: 9am – 5pm (GMT)
Friday: 9am – 4pm (GMT)

Please note we are closed on UK Bank Holidays.

If you’d like to speak to an advisor, you can reach us via:
Phone: +44 (0) 207 016 4312 (All enquiries)
Email: info@chintiandparker.com
We aim to respond to all enquiries within 48 hours.


Shipping Information Update

Delivery

We’re pleased to offer a range of reliable delivery options.

Standard Delivery – $9.95

Delivered within 5–7 working days

Expedited (2nd Day Air) – $30

Delivered within 2 working days

Next Day Air – $60

Delivered on the next working day


Returns 

We’re pleased to offer easy and flexible domestic returns.

You can return your order within 14 days of receiving it. Simply visit our Returns Portal (linked on our website) and follow the instructions to generate your return label.

  • A $9.95 return processing fee will be deducted from your refund.

  • If you choose a credit note, the return is free of charge.

We accept unworn items for refund or credit note only.
At this time, we do not offer exchanges, but our team is actively working to make this option available in the near future.

If you’ve received faulty goods, please email us at info@chintiandparker.com.

How to return your order:

  1. Visit our Returns Portal 

  2. Enter your Order ID (starting with #USD…)

  3. Enter the email address used for the order

  4. Select the items, reason, and quantity to return

  5. Choose your return method

  6. Create and print your return label and documentation

  7. Pack the items securely

  8. Remove any old shipping labels from the packaging

  9. Attach the new return labels

  10. Drop off your parcel at the selected location or wait for courier collection

Please note: Shipping costs and sales taxes are non-refundable.