Delivery & Returns
COVID-19
We are working hard to fulfil all online orders and make sure you receive them in a timely manner. Please be aware, however, that due to COVID-19, there may be minor delays with your order reaching you.
BREXIT
Post Brexit, orders made from countries within the EU will be inclusive of any duties and taxes. You will not be liable to pay any extra costs upon receipt of your items.
UK DELIVERIES
Standard Delivery: $7.95
Standard delivery orders placed before 12pm on a weekday will be processed that day.
Standard delivery orders placed after 12pm will be processed the next working day.
UK Standard orders are delivered by Royal Mail and require a signature. Delivery takes between 2-3* working days, excluding bank holidays.
Next Working Day Delivery: $11.95
Next Working Day orders placed on Monday - Thursday before 12pm will be processed that day and will be delivered the following day. Any orders placed on Monday - Thursday after 12pm will be processed the next working day and will be delivered the following working day.
If you place an order before 12pm on Friday the order will be delivered the following week on the Monday, if you place an order after 12pm on a Friday the order will be processed the following week on Monday for delivery on Tuesday.
Saturday Delivery: $13.95
Orders placed for Saturday delivery before 12pm on Friday will be processed that day, any orders after 12pm on a Friday will be delivered the following Saturday.
Orders for Saturday delivery are delivered by DPD and require a signature. DPD do not deliver to business addresses.
INTERNATIONAL DELIVERIES
European deliveries: $31.50, 8-10* working days
US & Rest of World: $31.50, 5-8* working days
*Shipping times are to be used as a guide only, Chinti & Parker cannot take responsibility for delays due to customs clearance.
We are sorry to inform you that we are no longer able to deliver to Russia, however our stockist, Farfetch, does deliver to Russia. Please visit www.farfetch.com to order from our collection.
Unfortunately we are unable to ship goods to Cuba, Iran, North Korea, Sudan, Syria, Yemen, Crimea and Sevastopol.
Tracking your order
Once your order has been processed, you will receive an email and text message with instructions for tracking your parcel. You will be notified again via email and text message on the day of delivery.
If your parcel is returned to us as undelivered then your order will be refunded and you will need to place a new order.
DUTIES & TAXES
We include the cost of Duties & Taxes in US orders, so you won’t have to pay any additional fees on receipt of your item(s).
Deliveries outside of the UK and US may be subject to additional duties and taxes.
Any applicable Duties & Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges. Please note international customs duties, shipping costs and sales taxes are non-refundable.
RETURNS PROCEDURE
UK
Please attach the address label provided on your returns note to your parcel and send your parcel to our warehouse. Please ask the Post Office for proof of postage.
Returns Address for UK customers:
Chinti & Parker Returns
Freepost RTYC-UGJS-JRXE
Toll Global Forwarding
Daniels Way, Hucknall
Nottingham, NG15 7LL
International
Please attach the address label provided to your parcel and send your parcel to our warehouse and ensure you retain proof of postage. We regret that for non-UK customers, return costs are the responsibility of the customer and that exchanges cannot be processed.
International customers must clearly write ‘return’ or ‘unwanted goods’ on the label of their returns parcel to avoid extra unnecessary customs charges.
Return Address for International customers:
Customer Returns
Chinti & Parker C/O
Toll Global Forwarding
Daniels Way, Hucknall
Nottingham, NG15 7LL
United Kingdom
RETURNS POLICY
Please return your item and the returns/exchange form (delivered with the goods) within 14 days of receipt of the goods. We will give you a full refund or exchange* within 14 days of receiving the item(s). Please note delivery fees will not be refunded and we are not liable for any loss of or damage to return parcels.
*This excludes international orders, which are eligible for returns only.
All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original purchaser's credit card.
International customs duties, shipping costs and sales taxes are non-refundable.
We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we will not accept responsibility for parcels lost in transit.
International customers must clearly write 'return' or 'unwanted goods' on the label of their returns parcel to avoid unnecessary customs charges.
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund. We may instead issue you with a credit note.
In the case of returns which have been lost or delayed we may need to make a complaint with Royal Mail. In these instances, once we have the full details of your complaint it will normally take no more than 30 calendar days for Royal Mail to respond fully to your issue.
REFUNDS ON DISCOUNTED ITEMS
If a promotional discount is applied to your order, the same discount will be applied to each product of your order that you return. You will only be refunded the amount that you originally paid for your order or any given product. When returning discounted products, the usual 14-day returns policy applies.
EXCHANGES
Returns and exchanges for UK customers (and Northern Ireland) are free of charge.
Exchanges are not available for non-UK customers, however you can still return your items and receive a refund for your order, subject to compliance with the outlined terms above.
FAULTY ITEMS
All items need to be fully assessed before rendered faulty or damaged. Please contact our customer care at info@chintiandparker.com for more information. Upon assessment if your item is deemed faulty or damaged, a full refund including all delivery costs will be given.
