Delivery & Returns

General Delivery Terms

Please note that orders will be sent by Toll Global Forwarding on behalf of Chinti & Parker.

UK Deliveries

Standard Delivery: $5.95

Standard delivery orders placed before 12pm on a weekday will be processed that day.

Standard delivery orders placed after 12pm will be processed the next working day.

UK Standard orders are delivered by DPD and require a signature. Delivery takes between 2-3* working days, excluding bank holidays.

INTERNATIONAL DELIVERIES

European deliveries: $17.99, 5-8* working days

US & Rest of World: $29.99, 5-8* working days

*Shipping times are to be used as a guide only, Chinti & Parker cannot take responsibility for delays due to customs clearance.

We are sorry to inform you that we are no longer able to deliver to Russia, however our stockist, Farfetch, does deliver to Russia. Please visit www.farfetch.com to order from our collection.

DUTIES & TAXES

Non-EU and non-US deliveries may be subject to additional duties and taxes.

Any applicable Duties & Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges.

RETURNS PROCEDURE

UK

Please attach the address label provided on your returns note to your parcel and send your parcel to our warehouse. Please ask the Post Office for proof of postage.

Returns Address for UK customers:

Chinti & Parker Returns
Freepost RTYC-UGJS-JRXE
Toll Global Forwarding
Daniels Way, Hucknall
Nottingham, NG15 7LL

International

Please attach the address label provided to your parcel and send your parcel to our warehouse and ensure you retain proof of postage. We regret that for non-UK customers, return costs are the responsibility of the customer and that exchanges cannot be processed.

International customers must clearly write ‘return’ or ‘unwanted goods’ on the label of their returns parcel to avoid extra unnecessary customs charges.

Return Address for International customers:

Customer Returns
Chinti & Parker C/O
Toll Global Forwarding
Daniels Way, Hucknall
Nottingham, NG15 7LL
United Kingdom

RETURNS POLICY

Please return your item and the returns/exchange form (delivered with the goods) within 14 days of receipt of the goods. We will give you a full refund or exchange* within 14 days of receiving the item(s). Please note delivery fees will not be refunded.

*This excludes international orders, which are eligible for returns only.

All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original purchaser's credit card.

We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we will not accept responsibility for parcels lost in transit.

International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU).

International customers must clearly write 'return' or 'unwanted goods' on the label of their returns parcel to avoid unnecessary customs charges.

If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund. We may instead return your purchase to you.

EXCHANGES

Returns and exchanges for UK customers (and Northern Ireland) are free of charge.

Exchanges are not available for non-UK customers, however you can still return your items and receive a refund for your order, subject to compliance with the outlined terms above.

FAULTY ITEMS

All items need to be fully assessed before rendered faulty or damaged. Please contact our customer care at info@chintiandparker.com for more information. Upon assessment if your item is deemed faulty or damaged, a full refund including all delivery costs will be given.