FAQs
- How can I contact you?
Monday-Thursday 9:00am-5:00pm GMT and Fridays 9:00am-4:00pm GMT (excluding UK Bank holidays)
Email: info@chintiandparker.com
Phone: +44 (0) 207 0164312
- Can I place an order over the phone?
Yes. Please give us a call on +44 (0) 207 0164312 and someone from Customer Care will assist. Once your order is placed, you will receive a confirmation email with your 9-digit order number.
- What payment methods do Chinti & Parker accept?
We accept Visa Credit and Debit cards, Mastercard, American Express, Visa Delta, Maestro, Solo, Visa Electron, Diners International and Discover.
- What delivery options do you offer?
UK Standard Delivery: $7.95 – 2-3 working days (placed before 12pm) orders placed after 12pm will be processed the next working day. Sent with Royal Mail.
Northern Ireland and Channel Islands: $7.95 – 2-3 working days. Delivered via Royal Mail. A signature is required.
European Deliveries: $31.50 – 5-8 working days with DPD.*
International Deliveries: $31.50 – 5-8 working days with DHL.*
*Please note this lead time can vary. Chinti and Parker cannot take responsibility for custom delays.
Unfortunately, we are unable to offer delivery to Russia. Please visit our stockist Farfetch at www.farfetch.com to place your order there.
Duties & Taxes
We include the cost of Duties & Taxes in US orders, so you won’t have to pay any additional fees on receipt of your item(s). International deliveries may be subject to additional duties and taxes. Any added duties and taxes upon delivery must be settled by the recipient. For more information please contact your local customs and duties office.
- How can I track my order?
UK – Please visit www.dpd.co.uk and use the tracking information provided.
Northern Ireland and Channel Islands – Please visit www.royalmail.com using your unique tracking reference.
Rest of World – Please visit www.dhl.com and use the tracking information provided
- Do any tax charges apply?
All prices quoted on this website in GBP are inclusive of UK taxes (VAT) at the current rate (20%). All orders outside of the European Community will be exempt of VAT. Any custom or import duties incurred at the point of destination will be your responsibility as these fees are set by the customs agency (excluding US orders, where Duties & Taxes are paid by us).
- I cannot find my delivery country in the drop-down box at checkout, what should I do?
To choose the correct shipping and currency on our site, select the currency symbol box at the top right-hand side of our homepage. Locate and select the correct destination from the drop-down menu or by typing.
- Can I cancel my order?
You have the right to cancel this contract within 14 days of receiving your order without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Chinti & Parker Ltd, 2nd floor 10-11 Greenland Place London NW1 0AP, or email info@chintiandparker.com, +44 (0) 207 0164312) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
- I forgot to apply my promotional code, what should I do?
Our one-time-use promotional codes can only be applied when placing your order and not afterwards. However, if not used first time round you are more than welcome to use it on your next purchase.
- I haven't received my 20% email sign-up promotional code?
Once you have registered your details, you will receive a follow-up email containing your discount code. This may take up to 24 hours to appear. Be sure to check all junk and spam email boxes.
- I have recently purchased an item from chintiandparker.com and have seen that it has since been reduced in price, what should I do?
Unfortunately, we will not be able to refund you the difference. Please feel free to return your items and place a new order.
- I think my item is faulty, what should I do?
For all faulty enquiries please contact customer care at info@chintiandparker.com with a brief explanation of the fault and if possible, some photographs. Someone in our Customer Care team will contact you back with the best way to proceed.
- How do I know it is safe to shop with you?
Chinti & Parker takes your data protection very seriously and therefore we have ensured that we are PCI compliant (Payment Card Industry Data Security Standard). All orders are processed through a secure checkout system provided by your choice of SagePay or Paypal.
- Is my personal information kept private?
Please be assured that all the information you share with us is private and confidential. At no point will we share or sell your personal information without your consent. Please see our Privacy Policy for more information.
- Do you offer exchanges?
We only accept exchanges for UK customers. Please fill in the returns form enclosed in your order, stating what you would like to exchange the item for. Please note that only one exchange per order will be accepted and we do not offer credit; the exchange must be of equal value to the original purchase order.
- What is your returns policy?
Please click on our Delivery & Returns page for full details.
- Will there be changes to my Chinti & Parker order as a result of Brexit?
- For orders delivered within the EU, we will be landing the goods to you inclusive of any duties and taxes. This means that what you pay at the checkout is final and you will not be liable to pay any extra costs on receipt of your items.
